FAQ

Standard Shipping: 3 to 5 business days

Free Shipping: 5 to 7 business days In some areas it may take a while
more if the courier company considers it necessary.

We deliver our orders in approximately 3 to 7 business days in most parts of the country.

Depending on the type of shipping you select when generating your purchase, the delivery time will be.

Standard Shipping: 3 to 5 business days Free Shipping: 5 to 7 business days

In some areas it may take a little longer if the courier company deems it necessary. To have a clear idea of ​​the delivery date, check the email we will send you when the package has been collected.

We can ship to virtually any address in the world.

Please note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will calculate shipping and delivery dates based on the availability of your items and the Shipping Options you choose.

Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that shipping rates for many items we sell are based on weight.

The weight of any such item can be found on its details page.

To reflect the policies of the shipping companies we use, all
Weights will be rounded to the next full pound.

We accept Visa, Mastercard, Mercado Pago, OXXO, Paypal and American Express

We protect the security, information and communication of our clients at any time and from all devices.

We have SSL security certificates and comply with the legal provisions and codes of ethics of the Mexican Internet Association (AMIPCI).

Master Monkey does not share the customer database with other companies. Review our privacy notice.

Each of our products has a size guide that you can consult on the page of the selected item.

We ask you to report it via email or WhatsApp.

You must provide the following: Order number Model and size of the item you are going to report Photographs of the damaged item

After submitting your report, one of our executives will contact you to continue with the replacement process.

We will send you a new guide in an email, no later than 72 hours after reporting your incident.

You must communicate via email, WhatsApp or telephone, the order number and the email you used when making your purchase will be necessary to start the return process.

You may return most new, unopened items within 30 days of delivery for a full refund.

We will pay the return shipping costs if the return is the result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of delivering your package to the return shipper, however, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).

At Master Monkey our goal is to make sure you are satisfied with your purchases and we understand that sometimes things don't work out. Therefore, we have a returns policy that gives you an easy way to return or exchange your merchandise.

You may return unused merchandise in its original condition, with tags attached, within 30 days of receiving your order. It is important to note that all orders must be returned in the best possible condition, with the invoice included in the package, and we will not accept parts that have been washed, used or worn.

Please note that returns that do not comply with our policy will be rejected and returned to the customer.

If you wish to make a return, please contact us at
customerservicemastermonky@gmail.com and we will provide you with return instructions.

Yes, you must communicate via email, WhatsApp or telephone, the order number and the email you used when making your purchase will be necessary to start the return process.

You may exchange most new, unopened items within 30 days of delivery for a full refund.

At Master Monkey our goal is to make sure you are satisfied with your purchases and we understand that sometimes things don't work out.

Therefore, we have a returns policy that gives you an easy way to return or exchange your merchandise. You may return unused merchandise in its original condition, with tags attached, within 30 days of receiving your order.

It is important to note that all orders must be returned in the best possible condition, with the invoice included in the package, and we will not accept parts that have been washed, used or worn.

Please note that returns that do not comply with our
policy will be rejected and returned to the customer.

If you would like to make a return, please contact us at customerservicemastermonkey@gmail.com and we will provide you with return instructions.

Telephone: 55 2935 5074

Email: mastermonkeyoficial@gmail.com

Contact for collaborations or sponsorships

Email: mastermonkeyoficial@gmail.com

In the cart when making your purchase there is a section to add discount coupons, in addition we can provide you with a link so that you automatically have the discount if you have a problem